This is the second major remodeling project on which we have had the pleasure of working with Luster Custom Homes. The quality of work and meticulous attention to detail was so outstanding on the first project, it was the proverbial "no brainer" decision that we would return to Luster with hopes of having an equally excellent experience. We were not disappointed.
From the first meeting with Luster we were confident we had the right contractor. His professionalism from start to finish is something that is hard to come by these days. Luster went the extra mile -- from samples to quotes to work and follow up the whole experience was first class. It is easy to see in the way he loves what he does and the results really prove it.
Of the five remodel companies that I interviewed for the project, Luster Custom Homes was able to grasp our desired finished concept and the effort expended by their team, compared to other contractors that I had contacted, was of great importance to me. Throughout the project, everyone that worked on any phase of the remodel was professional, competent and diligent in their work.
What really stands out beyond the quality of the work is how well they pay attention to the details ... cleaning up, working to make sure the neighbors are taken into account, and routinely updating us on the project status via pictures and emails (we weren't permanent residents yet so we were remote).
This was not the first time we did some remodeling - but it is the best we have ever done. Throughout the project we continued to live in our home with our 2 dogs. Luster Custom Homes did all they could to make us comfortable throughout the work, and were always willing to accommodate any personal needs we had during the remodel. Given the beautiful outcome of the work - we'd do it all over again! And we'd only do it with Luster Custom Homes! Superior workmanship, on time, on budget, friendly, courteous and helpful people.
They were excellent! All of the subcontractors they hired were professional and did great work. Luster's team was always on top of managing all of the projects going on in our house. Our project manager was always courteous, timely and managed all the projects efficiently. We are still in need of some more work and we will definitely be calling on them again!
We hired Luster after doing a lot of research to do a complete home remodel and adding on to our house. We were looking for a contractor that understood the quality and detail that we expected. They took the time to put up plastic and even barricade some areas of the house in order to keep it clean. We loved working with them and could not be happier with the final product.
Luster replaced our dark and dated 1988 era kitchen with a large, bright, extremely functional, beautiful modern kitchen.
Our project manager, Dan is absolutely the best in the business. Aside from being incredibly professional and knowledgeable, we realized early on that he is also highly disciplined. This was very apparent in how he managed all of the various trades who were in/out of our home every day, and in his communications to us. Dan knew exactly what was scheduled to happen and when so we were never left to wonder what was going on with the project.
The quality of their work is exceptional. However, what is even more exceptional is their commitment to customer service. Tanner Luster was on-site many times throughout the project to confirm that everything was as we expected.